INCAPTO WHATSAPP ASSISTANT
The WhatsApp assistance that gets straight to the point.
Control, adjust or modify
your subscription in seconds. It’s that easy.
PANIC BUTTON
No coffee? Request express delivery
ADVANCE/DELAY YOUR ORDER
Not at home? Adjust the delivery to your availability
MODIFY COFFEE
Try something new! Change your coffee whenever you want
SUBSCRIPTION BENEFITS
25% off on all coffees and accessories
ADD ONE-TIME PRODUCT
A gift? Missing something? Add whatever you want to your order.
WHAT DO I HAVE IN MY SUBSCRIPTION?
Check all the information about your subscription with one click
ADD 100-GRAM SAMPLES
Dare to discover new coffees
and new flavors
INCAPTOIWA
As easy as it should be
We offer you an extra service, comfortable and easy. And all on Whatsapp.
TEST IWA
Repeat your last purchase
with one click
At INCAPTO, repetition is wise—so whether you have a subscription or not, you can repeat your last purchase.
How? Very simple: access IWA and click the Repeat Last Order button, and once you confirm, we’ll start preparing it so it reaches you as soon as possible.

Straight-to-the-point answers

FUNCTIONALITIES AND USAGE

FAQ’S
IWA is your personal assistant via WhatsApp and allows you to manage the time and product of your coffee subscription. You can advance or delay your next order, modify the coffees, add one-time products with a 25% discount, and resolve doubts or technical problems with the help of artificial intelligence, among many other things.
Are you about to run out of coffee and need it NOW? The panic button allows you to urgently order coffee with a single click and receive it as soon as possible. You just have to press the button, confirm your order and we will get to work preparing it so you receive it as soon as possible.
Yes. You can add, remove or modify the coffees from your subscription directly from the chat. You can also add products occasionally (such as cups, grinders, samples, etc.) with a 25% discount.
Yes, you can add 100-gram coffee samples with a 25% discount to try new flavors. Explore all our varieties and then choose your favorites.
No, to pause or cancel your subscription, you must do it from:
– Your user panel
– By calling (insert link with phone number)
– Sending a WhatsApp message to the customer service team (insert link with phone number)
Yes, if your subscription was cancelled or is in the process of being cancelled, you can reactivate it from IWA by clicking the “Reactivate subscription” button and following the steps indicated.

SECURITY AND AUTHENTICATION

Yes. When you write for the first time or after a period of not using it, we will ask you to verify your identity through an SMS. Only then will you be able to manage your subscription or orders. It’s for your safety.

TECHNICAL ASSISTANCE WITH AI

It is a generative artificial intelligence function that helps you solve common technical problems with your coffee maker. IWA will explain step by step how to solve them, with videos included! If the problem persists, you can submit a form and our customer service team will contact you.

CONTACT WITH REAL PEOPLE

Of course! If at any point you prefer human attention, IWA will offer you a button to contact our Customer Service team. Depending on your language or country, you will be able to call us directly or open a new chat with one of our agents.
Not for now. If you want to cancel an already generated order, you will have to contact our customer service team, from the “Contact” button, in the IWA chat itself. However, we continue working so that you can do it soon.

ACCESS AND AVAILABILITY

You can chat with IWA directly from WhatsApp. Click on this link to start 👉 Access IWA (link to the number)
Yes, IWA operates 24/7 every day of the year. Some automatic responses may be limited by the status of your order or your subscription, but you will always be able to manage key functions when you need them.
No. It’s a completely free service. We created it to make your life easier and so you can have control of your coffee whenever and wherever you want.
Yes, although you will not have access to all the features.