Shipping and Returns Policy

If your shipping method includes tracking, you will receive a link by email when your order is shipped. If you have any questions about your shipment, contact us through the web contact form, via email at hello@incapto.com, or through WhatsApp.

We only offer refunds to customers who receive incorrect or damaged coffee packages, and it can be proven. If this is your case, please contact us at hello@incapto.com with photos of your item and an explanation and we will find a solution.

For coffee makers, we refund the money once we receive the item back, with a maximum period of 60 days after receipt by the customer, and having received them in perfect condition. If you receive the coffee maker dirty or in poor condition, €49 will be charged. Under no circumstances will returns be accepted without the original box of the coffee maker. For accessories there is a maximum return period of 14 days.

If you meet the conditions mentioned above, we will try to return the money as soon as possible. However, we give ourselves a maximum period of two working weeks to proceed with the payment.

We do not offer returns or exchanges on coffee packages, but if something happens with your order, please contact us at hello@incapto.com and we will look for a solution.

For coffee maker returns, you have 60 days from receipt of the product to return it if it does not meet your expectations. To proceed with the return, the products must be returned in perfect condition. If the coffee makers are not returned in perfect condition, in their original box, and clean, a fee of 49€ will be deducted from the refund amount for reconditioning. No returns will be accepted without the product’s original box. All costs related to the return shipments of products will always be borne by the customer. For accessory returns, you have a maximum of 14 days for their return.

To proceed with the return of these items, contact us at hello@incapto.com and we will guide you on how to proceed.

The product should be sent to the following address: Calle Industria No. 68, Ripollet, Barcelona, Postal Code: 08291.

You can manage the shipment with the logistics operator of your choice, or we can come to pick up the product for a cost of 10€ (this cost will be deducted from the product refund).

At this moment, we do not offer free exchanges. Before placing your order, please consider carefully which product you truly need. If you have any doubts about which weight, size, or flavor to choose, you can contact us at hello@incapto.com, and an expert will assist you in making a decision.

Before contacting us, please help us by following these steps:

1. Check your confirmation email to make sure there are no errors in the shipping address or your order confirmation. Your zip code is a crucial part of your address. Make sure you enter it correctly. Avoid thefts. If you won’t be home on the day of delivery, use your work address or where you will be.

2. Access your Incapto customer account on our website and check the status of your order. In addition, you should have a link with the tracking of the order by the transport company. Check the status and that there are no incidents.

3. If the order appears as delivered, ask for it at the local post office or the office of the transport company closest to your delivery point.

4. If the order appears as delivered, ask your neighbors if the carrier had left your package for them.

In the event that none of the above points have been helpful – if the address is correct and the package is not in the carrier’s office, or with your neighbors – contact us at hello@incapto.com with your order number.

If there is a problem with your shipping address, we can send your product again, but you will have to bear the costs.

If you want to make an international shipment, we offer delivery options to collection points in France, Belgium, Luxembourg, Portugal, Italy, Germany and the Netherlands for €3.99 per shipment. Free shipping costs for baskets over €59. Get in touch with us at hello@incapto.com to notify us of your request.

For shipments to countries of the European Union it is not necessary to pay extra customs fees.

International orders may incur additional customs charges. This rate is not under our control, and is the decision of your customs agency. Customs policies vary greatly between countries, so we recommend you speak with your local authorities to clarify this point.

Our warehouse and coffee roasting center are located in Ripollet, Barcelona, Spain. We ship orders from there.

It takes us 48 business hours to prepare an order, after this process, it will be shipped. The shipping time depends on your location, but you can estimate it as follows: Mainland Spain: between 24 and 48 hours from dispatch. Balearic Islands, Ceuta and Melilla: between 72 and 96 hours from dispatch.

We serve almost all of Europe. Check the international shipping section of the website or for any questions about shipping to your country, you can contact us via email here: hello@incapto.com

Incapto’s super-automatic coffee machines come with a 3-year full warranty. As long as it’s in effect, it will cover issues that affect the proper functioning of the coffee machine, provided that they are not due to misuse.

Improper use of the coffee machine is understood as:

1. Using sugarized or low qualified coffee beans instead of natural coffee beans.
2. Getting any part of the coffee machine wet that is not supposed to be wet.
3. Breakage or malfunction caused by dropping or impact.
4. Issues arising from not having performed the descaling process.

The warranty also does not cover issues caused by excessive use of the coffee machine, such as:

1. Wear and tear of the grinder burrs or blades.
2. Failure of a light indicator.