Frequently asked questions
Coffee
Prepare an espresso with the coffee maker Incapto consumes approximately 9 grams of coffee, that means that with one kilo of coffee we can make approximately 110 coffees. Our coffees are priced between 15 and 30 cents for each cup. A premium coffee capsule is usually around 40 cents per capsule, so you can save more than 50% on each cup. Check out the difference and savings that coffee beans can bring you with our savings calculator.
Our decaffeinated It is processed with Swiss Water's water decaffeination method. This process only uses water and green coffee extract to decaffeinate. It does not use any chemical solvents.
We roast the following week's coffees weekly. This allows us to always offer freshly roasted coffee. You can see the roasting date on the back of the package.
The roasting of our coffees is done in an artisanal way, by our expert roasters and our roaster.
We have a page specifically created for help you choose the coffee that best suits your tastes.
If the doubts are still there, what we recommend is that you contact us without fear so that we can advise you personally.
We also have the tasting packs, so you can try all our coffees in small 100 gram packages.
We work with small farms or with cooperatives that work with small coffee growers. By breaking the distribution chain and importing directly, we can pay a more decent price to the farmer and make the final sale price to the public also reasonable.
Each of our farms has a project behind it. You can discover them in the product sheets of the coffees!
Within 24 hours of being ground, coffee loses more than 50% of its flavor and aroma. This is because the oxidation process of coffee is accelerated; When it is ground, there are more particles in contact with the air and it loses the natural protection that the grain offers.
Without a doubt, once the coffee bag is opened, it loses aroma and flavor properties.
However, our 500 Gr. and 1 Kg. bags of coffee come with a 'zip' zipper system so that you can preserve the coffee beans better than if it were in the hopper of the coffee maker. We recommend that the bags be in a dry place and away from sunlight.
The best option is to save it in a airtight jar with which you can remove the air when closing it, and thus avoid oxidation of the coffee as much as possible.
Most coffee bags have several layers and are made of different materials. Our bags are made from a single material, this way we ensure 100% recyclability. We also use compostable water-based inks, eliminating any unnecessary waste.
coffee maker
You probably have one of the indicators on, which can warn you of a lack of water, coffee or that the grounds need to be emptied.
Have you already emptied them and the light is still on? That's because you did it with the coffee maker stopped and it doesn't detect that you've emptied them!
You only have to remove the tray for a few seconds and put it back in its place.
We know that, although we offer the best and cheapest super-automatic coffee maker on the market, its price can be an impediment for many; And we say it bluntly, it is a more expensive coffee maker than any capsule coffee maker.
However, only with a minimum consumption of 2 coffees a day, we have calculated that in 6-8 months of consumption the grain savings vs. The capsule already makes up for your initial investment. Furthermore, the lifespan of the coffee maker Incapto It is stipulated in 10 years. Imagine the savings it can bring you during this period of time.
You can calculate them directly with oursavings calculator.
The coffee maker Incapto It only has one coffee compartment but, of course, you can use different types of coffee at the same time, we will tell you how.
With each coffee maker order we add a free measuring spoon. With this spoon, you can put the necessary amount for a single coffee consumption each time. Keeping the compartment empty.
This way you can use decaffeinated, or the coffee you prefer, since you will not have to empty the coffee compartment or hopper. Furthermore, in this way, you will keep the coffee beans in better condition inside its package.
In Incapto We have our own repair and/or technical assistance center. Our logistics center is located in Ripollet, where in addition to roasting our coffee and preparing your orders, we also check and repair machines that may have an incident.
If you have an incident, we recommend that you contact us through the chat that appears on the page, lower right. This way we can catalog your incident more efficiently and give you a response more quickly.
The coffee bean coffee maker Incapto It has a 3-year warranty if the machine is purchased after 01/01/2022 and two years if you purchased it before. If you are a subscriber and are outside the warranty period, there are certain incidents that we include as an additional benefit.
The maintenance of our coffee maker is minimal and very simple. The coffee maker notifies you when the coffee grounds drawer needs to be emptied, when it is short of water or coffee beans, so you don't have to worry about anything.
Once a quarter (approximately, depending on coffee consumption) it will ask you to do the descaling. A process that you can do with the descaling sachets that come in the box of your coffee maker.
Remember to clean it once a month to prevent coffee residue from obstructing its operation.
It is the most compact on the market, it has 19 bars of power, low noise level and the most economical compared to machines with similar features.
Capsules
In our opinion, compostable capsules are a better option than aluminum or plastic capsules, although they do not solve the problem.
Firstly, to produce the compostable material and package the capsules, much more energy is needed than if you directly use coffee beans.
Secondly, the biodegradable material in the capsules only decomposes in the indicated time if it reaches a composting plant and there is a high percentage of biodegradable capsules that are not thrown into the organic container.
Finally, if we talk about quality, fresh, recently roasted and finished coffee will never be the same as coffee in capsules of any type. It's like comparing a peach picked from a tree to a peach in syrup.
With the consumption of coffee capsules, microplastics and aluminum are ingested, which can have adverse effects if consumed repeatedly.
With just 5 grams of encapsulated coffee you cannot make a full-bodied cup of coffee. The capsules contain additives to replicate the experience of a good coffee.
The foam they generate is not real either, they are simply air bubbles derived from the pressure through which the water passes through the capsule. The coffee cream has to be a thin layer that remains in the cup for several minutes.
Ultimately, capsules do not offer a good experience when drinking coffee.
Subscription
The coffee subscription Incapto It is the best solution to not run out of coffee at home and always receive it freshly roasted. In this video we show you how to subscribe in one minute!
When you create it, tell us how many coffees you drink per day in your home and we will recommend an amount of coffee according to your consumption. Choose the varieties you like the most, and don't worry if you want to try others in the future, You can modify your subscription whenever you want!
In addition, you will enjoy great advantages for being a subscriber of Incapto, such as a special price on the coffee of your subscription, an extra 10% on your quarterly subscription and loyalty gifts.
Orders are generated automatically with the coffees you have in the subscription. If you do not modify them, every month or every quarter (depending on your subscription type) you will receive the coffees that you selected at the beginning of your subscription. If you see that you are going to run out of coffee, you can advance your subscription, or delay it if you see that you have not yet taken the previous order, In the last part of this video we show you how to modify it.
You can make one-off purchases of coffee outside of your subscription, but remember that the coffees you receive periodically have a discount that will not apply to those you buy outside of your subscription.
If your subscription is not linked to the purchase of a coffee maker and you only receive coffee on a monthly or quarterly basis, your subscription does not have any type of permanence.
If you subscribed by purchasing a coffee maker, it will depend on the modality you chose, since we reduce the price of our machines when you make a 12 or 18 month coffee order commitment. The longer you decide to spend our coffee, the greater the discount you will receive on the purchase of your coffee maker.
12 or 18 months may seem like a long time, but for quarterly subscriptions, this translates to only 4 or 6 coffee orders 😉
Clear! You can modify the varieties and quantities of the coffees that are within your subscription and the estimated date of receipt of your next order.
You can make all these changes through the section “my account“. If you have questions about how to do it, we leave you this explanatory video.