Monitor, adjust or modify your subscription in seconds. That easy.
ADVANCE/DATE YOUR ORDER
Won't you be home? Adapt delivery to your availability
ADVANTAGES OF YOUR SUBSCRIPTION
25% discount on all coffees and accessories
WHAT DO I HAVE IN MY SUBSCRIPTION
Check all the information about your subscription in one click
As easy as it should be
We offer you an extra, comfortable and easy service.
And everything on WhatsApp.
Repeat your last purchase in one click
In INCAPTO, repeating is wise, so whether or not you have a subscription, you can repeat your last purchase.
As? Very easy, access IWA and click on the button Repeat last order and, when you confirm, we will start preparing it so that it reaches you as soon as possible.
Answers to get to the point
FUNCTIONALITIES AND USE
IWA is your personal assistant on WhatsApp and allows you to manage the time and product of your coffee subscription. You can advance or delay your next order, modify the coffees, add specific products with a 25% discount and resolve doubts or technical problems with the help of artificial intelligence, among many other things.
Are you about to run out of coffee and need it NOW? The panic button allows you to urgently order coffee with a single click and receive it as soon as possible. You just have to press the button, confirm your order and we will get to work preparing it so that you receive it as soon as possible.
Yes. You can add, remove or modify the coffees in your subscription directly from the chat. You can also add products occasionally (such as mugs, grinders, samples, etc.) with a 25% discount.
Yes, you can add 100 gram coffee samples with a 25% discount to try new flavors. Explore all our varieties and then choose your favorites.
No, to pause or cancel your subscription you must do so from:
– Your user panel
– Calling (insert link with phone number)
– Sending a WhatsApp chat to the customer service team (insert link with phone number)
Yes, if your subscription was canceled or is in the process of cancellation, you can reactivate it from IWA by pressing the “Reactivate subscription” button and following the steps indicated.
SECURITY AND AUTHENTICATION
Yes. When you write for the first time or after a period of not using it, we will ask you to verify your identity via SMS. Only then can you manage your subscription or orders. It's for your safety.
TECHNICAL ASSISTANCE WITH AI
It is a generative artificial intelligence feature that helps you solve common technical problems with your coffee maker. IWA will explain to you step by step how to solve them, with videos included! If the problem persists, you can submit a form and our customer service team will contact you.
CONTACT WITH REAL PEOPLE
Clear! If at any time you prefer human attention, IWA will offer you a button to contact our Customer Service team. Depending on your language or country, you can call us directly or open a new chat with one of our agents.
Not for now. If you want to cancel an order that has already been generated, you will have to contact our customer service team, from the “Contact” button, in the IWA chat itself. However, we continue working so that you can do it soon.
ACCESS AND AVAILABILITY
You can chat with IWA directly from WhatsApp. Click this link to get started 👉 Access IWA (link to number)
Yes, IWA works 24/7 every day of the year. Some autoresponders may be limited by order or subscription status, but you can always manage key features when you need them.
No. It is a completely free service. We have created it to make your life easier and to have control of your coffee whenever you want and from wherever you want.
Yes, although you will not have all the functions.
We are proud to announce that we now have the ISO 14001 Environmental Management Systems certification, a key step in our commitment to the planet.
hello@incapto.com
or write to us here
tel +34 911 231 467
MONDAY - FRIDAY, 9am - 7pm
